Every year, the surgery runs a patient survey to obtain the views of our patients, to look at what we are doing well, what we are doing not so well and to obtain suggested areas for improvement. The survey is often kindly carried out by our Patient Participation Group (PPG). Each year, the survey has a theme that drives the content and questions asked, although there are some standard questions that we ask every year to measure improvement. Following the results, in conjuction with the PPG, the practice produces an action plan as to how we intend to respond to the issues that the results of the survey have raised.
Following the results of our survey in 2017, the main themes of the 2018 survey were the self check-in machines, privacy in Reception and GP Online Services.
Patient Survey 2018 Evaluation
Our theme for this year centered on our Practice Merger which took place in April 2017. This presented a number of challenges for the practice and our response to these guided the content of the 2017 survey. More information on the merger is available through the Practice Merger press release.
Patient Survey 2017 Action Plan
The PPG had only recently been formed prior to the 2012 survey, therefore the action plan for 2012 and 2013 were incorporated into one document.
Patient Survey 2013 Evaluation
Patient Survey 2012 Evaluation
Patient Survey 2012 / 2013 Action Plan