Prescriptions

Patients taking medication on a regular basis are likely to be eligible for ‘repeat prescriptions’ (this is medication that can be ordered without having to speak to a GP or Nurse).

Repeat prescriptions can be ordered as follows:

  1. Using GP Online Services (GPOS) – there are a number of GPOS providers to choose from, popular ones amongst our patients are the NHS App and Patient Access. More information about GPOS is available on the Online Services page of this website.
  2. By submitting a request using the Contact us online form.
  3. By calling our repeat prescription ordering automated system (call either the normal surgery number (02476 315432, opt. 2), 02476 640268, or 02475 102884) – this allow callers to order medication on repeat prescription using their phones keypad, 24 hours a day, 365 days a year. To use this system you will need to know your date-of-birth, a number that the surgery have recorded in your medical record (i.e. landline, mobile, work) and your six digit PIN (the first time you use this system you will be able to create your PIN).
  4. In very specific circumstances, a pharmacy may be able to order on your behalf – please speak to a member of surgery staff for more information (you can contact the surgery using the methods outlined on the Contact page of this website).

For medication that you have had previously, but is not a ‘repeat prescription’, this can be requested using methods ‘2.’, ‘3.’ and ‘4’. above, however it may be that you need an appointment before this medication can be prescribed – the surgery will contact you if this is the case.

Other Prescriptions information

  • Order after you have no more than eight working days left and before you have less than two working days left.
  • Prescription requests take two working days to be processed regardless of ordering method (please take into account weekends and bank holidays).
  • Prescriptions required before two working days have passed will be dealt with on a case by case basis – please set reminders to order in the above timeframes to avoid disappointment.
  • On-the-day appointments should not be used if you have forgotten to order and run out of medication.
  • Prescriptions are sent electronically to your nominated pharmacy using the Electronic Prescription Service (EPS). This service allows you to collect medication from a different pharmacy to your usual one on a temporary basis (e.g. if you are away from home (e.g. on holiday in England)).
  • If you wish to change your nominated pharmacy, ask your current pharmacy to ‘cancel your nomination; and ask your prospective pharmacy to sign you up to the EPS.
  • The surgery has no control over how long it takes your pharmacy to prepare your prescribed medication.
  • Medication on repeat prescription needs to regularly reviewed (normally every three / six / 12 months); the surgery will contact you when you are due a review but please then make an appointment for your review before you are due to order.