The easiest ways to order repeat prescriptions are:
- Using GP Online Services (GPOS) – there are a number of GPOS providers to choose from, popular ones amongst our patients are the NHS App and Patient Access. More information about GPOS is available on the Online Services page of this website.
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- submit a request using the Contact us online form.
- call our repeat prescription ordering automated system (call either the normal surgery number (02476 315432, opt. 2), 02476 640268, or 02475 102884) – this allow callers to order medication on repeat prescription using their phones keypad, 24 hours a day, 365 days a year. To use this system you will need to know your date-of-birth, a number that the surgery have recorded in your medical record (i.e. landline, mobile, work) and your six digit PIN (the first time you use this system you will be able to create your PIN).
- In very specific circumstances, a pharmacy may be able to order on your behalf – please speak to a member of surgery staff for more information.
!!! Important !!! - you should order medication when you have no more than one working week's worth of medication remaining and before you have one working day of medication remaining (we only guarantee to send medication to your pharmacy in two working days). If you need to order before then, please ensure you give a rationale for doing so, otherwise your order is likely to be rejected as being 'too early'.
A common misconception is that, when you holiday in England, and you will run out of medication whilst you are away, that we need to supply extra medication before you depart. This is not the case. Any pharmacy in England signed up to the Electronic prescription service (the majority of pharmacies are) can obtain your prescription for dispensing - you should order your medication as normal and then contact the pharmacy closest to where you are staying and ask them to dispense your medication on this occasion (they may need to contact your normal local pharmacy and ask them to 'return your prescription to the Spine', so that your one-off holiday pharmacy can 'retrieve the prescription from the Spine' - if either pharmacy have any problems with this, they should contact the surgery and ask to speak to Ross, surgery IT Lead).